Help & FAQ
Below you’ll find answers to the most common questions about our zero-proof cocktails, subscriptions, shipping, and more.
About Our Cocktails
What is a zero-proof cocktail?
A zero-proof cocktail is a sophisticated, alcohol-free beverage designed to deliver the same complexity, balance, and ritual of a traditional cocktail, just without the booze.
Are your drinks completely alcohol-free?
Yes. All of our cocktails contain 0.0% alcohol by volume and are crafted to be safe for those avoiding alcohol entirely. Our products are made without alcohol from the start, rather than being de-alcoholized as part of the production process.
So, are these mixers?
Nope! We make complete, ready-to-drink cocktails. Each bottle is perfectly balanced, including our own house-made spirits. You can simply pour over ice and enjoy - no need to add anything more.
That said, one of our core principles is to be here for everyone, respecting each person's individual relationship to alcohol. If you were to use our beverages as a mixer, it will elevate that spirit's flavor in the drink making it more pronounced.
What ingredients do you use?
We use real, whole ingredients that celebrate Michigan’s seasonal bounty wherever possible. This includes fresh herbs, fruit, vegetables, spices, teas, and house-made nonalcholic spirits like our own gin, tequila, and vermouth. Our products contain zero artificial flavors or preservatives. We stand by our all-natural commitment: Nothing artificial, ever.
What is the sugar content of your drinks?
Our beverages are typically equal to or lower in sugar than their traditional alcohol-based counterparts. Each drink begins with fresh produce, so much of the sugar content comes naturally from the fruit ingredients. We add just enough sugar to balance the flavors, as noted on each product's nutrition panel. Full nutritional details are available on each product's page on our website.
How long do The Still Bar's products last?
Our year-round classic flavors are pasteurized and shelf stable, meaning they can remain unrefrigerated until opened for up to 6 months. Once opened, they should be refrigerated and can stay fresh for up to 7 days.
Ordering & Shipping
Where do you ship?
We currently ship anywhere in the U.S. via ground shipping. Shipping rates are calculated at checkout based on your order size and location.
How long will it take to receive my order?
Most orders ship within 2–3 business days and arrive within 5–7 days. You'll receive tracking information as soon as your package is on the way.
Do you offer local delivery or pickup?
We do! Free local delivery is offered in many areas of Southeast Michigan. Enter your ZIP code at checkout to see if we're in your area yet.
Subscriptions
How does your subscription membership (The Regulars Club) work?
Subscribers receive a rotating selection of seasonal zero-proof cocktails delivered every month. You can easily skip, pause, or cancel at any time in your online account.
What's the experience for a local member vs. someone outside Metro Detroit?
No matter where you live, your subscription includes 3 bottles per month. Those in our local area receive a monthly special + 2 of our year-round bottles of their choice. Those outside our local area receive 3 year-round classic bottles of their choice.
We are based in Southeast Michigan, and make every bottle from scratch in our production kitchen. Our year-round classic flavors are pasteurized, lab tested, and shelf-stable, not requiring refrigeration until opened. The monthly specials included as part of The Regulars Club require refrigeration, and are not shelf-stable like our year-round classics. Therefore, we are unable to ship monthly specials to regulars who live outside our local delivery area in Metro Detroit. Instead, those members receive their choice of any 3 bottles each month.
We love our regulars, no matter where you call home!
Can I choose the drinks in my subscription box?
Yes! Each month, our regulars receive exclusive access to a limited seasonal special, available only for regulars and only for that month. They also receive their choice of two other bottles to complete each month's bar cart refresh. The surprise of that month's special is part of the fun!
Returns & Refunds
What if my bottle arrives damaged?
Please email us at info@thestill.bar with a photo of the damage, and we’ll make it right.
Can I return or exchange a cocktail I didn’t like?
Due to the nature of our product, we’re unable to accept returns based on taste. But if something isn’t right, reach out. We want you to be happy.
Where is your return policy?
Our complete return and refund policy is available on this page.
Wholesale & Events
Do you offer wholesale?
Yes! We are thrilled partner with bars, restaurants, cafés, and retailers. Visit our Wholesale page to learn more and request access.
Can I serve The Still Bar cocktails at my event?
Soon! We would love to be part of weddings, baby showers, and brand events. Reach out through our Contact page to start a conversation for your future event.